Início / Terms and conditions

Terms and conditions

Last updated: 16 October 2026

These Terms and Conditions govern purchases made in the muraqqum.com online store. Please read them before purchasing. By placing an order, you agree to these Terms. If you are a consumer, nothing in these Terms deprives you of the rights granted to you by law.

1. Who We Are

Muraqqum is operated by Catarina Cachapa Dias Marques, a sole trader, NIF PT211269883. Email: info@muraqqum.com · WhatsApp: +351 935 430 007. Full details are available in the Legal Notice.

2. Who We Sell To

  • We sell to end consumers for personal use, with delivery to the countries indicated on the Shipping and Delivery Times page.
  • To make a purchase, you must be at least 18 years old.
  • We do not sell for resale. We may limit order quantities if there is clear evidence that the purchase is intended for resale.

3. Products

  • We sell genuine perfumes and cosmetics from third-party brands. We are an independent retailer and are not affiliated with the brands. Find out more on the Authenticity page.
  • Each product page states the main features: brand, name, size (ml or g), type (e.g. eau de parfum or eau de toilette), price and price per 100 ml.
  • Photographs are for illustrative purposes. Colours may vary depending on your screen. Packaging may vary slightly between batches or editions.
  • We sell new products in the manufacturer's retail packaging. We do not sell testers.
  • Each product page also states the person responsible for the product in the EU (name and address) and the precautions for use. The full list of ingredients is on the packaging.

4. Prices

  • Prices are in euros and include VAT and all taxes.
  • The minimum order is €25. This includes the value of the items, including VAT and after any discounts, but excludes shipping costs. You cannot complete a purchase below this amount.
  • Shipping costs are shown on the Shipping and Delivery Times page and at checkout, before you pay: €5.50 in mainland Portugal and Spain (free for orders over €100); €8 in the Portuguese Islands and non-mainland Spain — the Azores, Madeira, the Balearic Islands, the Canary Islands, Ceuta and Melilla (free for orders over €150); €12 in the rest of the European Union (free for orders over €200). Shipping costs do not count towards the minimum order. The total amount you pay is shown at the final step of checkout.
  • There are no customs duties within the European Union.

5. Promotions and Previous Prices

  • When we advertise a price reduction, the previous price shown is the lowest price charged in the 30 days before the reduction.
  • Each promotion states its duration and, if applicable, any conditions (e.g. minimum value or included products).
  • Discount codes cannot be combined unless stated otherwise and cannot be exchanged for money.

6. How to Purchase and When the Contract Is Formed

  1. Select the products and add them to your cart (minimum order of €25).
  2. At checkout, enter your delivery and billing details, choose your payment method and review the summary.
  3. When you click the final payment button at the last step of checkout, you place an order with an obligation to pay.
  4. You will receive an order confirmation by email, including the summary, total price and these Terms. The contract is formed at that point.

Before you pay, you can correct any details at checkout. If you find an error after paying, please contact us as soon as possible.

The contract is concluded in Portuguese. We keep a copy of your order and these Terms, which you will also receive by email with your confirmation.

7. Product Unavailable

Stock levels may change between the time you place your order and when it is dispatched. If a product becomes unavailable, we will notify you by email or WhatsApp and will not charge you for that product (or for shipping costs, if the order is not fulfilled). We will not replace a product with another without your agreement.

8. Pricing or Description Errors

If a price is clearly incorrect (e.g. a typing error resulting in a price significantly below the normal price), we will notify you and you can choose to purchase it at the correct price or cancel the order.

9. Payment Methods

We accept the payment methods available at checkout. Payment is made through Shopify's secure checkout. We do not store your card details.

10. Delivery

  • Preparation and delivery times are available on the Shipping and Delivery Times page.
  • For pre-order products, the estimated shipping date is stated on the product page and the delivery time is calculated from the date we receive the product.
  • Unless we state otherwise, we will deliver within 30 days of the order date. If we fail to meet the deadline, you may agree to an extension. If we also fail to meet the extended deadline, you may cancel the order.
  • The risk of loss or damage passes to you when you receive the order (or when someone you have designated receives it, other than the carrier), and not before (Decree-Law No. 84/2021, Art. 11).

11. Returns, Exchanges and Warranty

The Returns and Exchanges Policy applies.

12. Reviews

We do not yet publish customer reviews.

13. Use of the Website

  • Use the website for lawful purposes only. You are not permitted to attempt to access restricted areas, copy the website automatically (scraping) or interfere with its operation.
  • The text, original images, logo and website design belong to Muraqqum. The brands and product images belong to their respective owners.
  • The store operates on the Shopify platform. Sales are made directly between you and Muraqqum.

14. Liability

We are liable for any damage we cause to you in accordance with the law. Nothing in these Terms limits our liability where the law does not permit it, particularly in relation to consumers.

15. Personal Data

We process your data in accordance with the Privacy Policy and the Cookie Policy.

16. Complaints and Dispute Resolution

  • Please contact us first: info@muraqqum.com or WhatsApp +351 935 430 007. We will respond by the end of the next business day.
  • You may lodge a complaint in the Electronic Complaints Book: www.livroreclamacoes.pt.
  • In the event of a consumer dispute, you may contact an alternative dispute resolution (ADR) body. See Alternative Dispute Resolution.

17. Governing Law

These Terms are governed by Portuguese law. If you are a consumer living in another EU country, you will always retain the protection afforded by the mandatory provisions of the law of your country and may bring proceedings in the courts of the country where you live.

18. Amendments

We may update these Terms. The version in force on the date you place your order will always apply, and you will receive it by email with your confirmation.