Shipping and delivery times
Each order is prepared with care. Once payment is confirmed, your order is shipped securely to you.
Minimum order
The minimum order is €25. This is the value of the items, including VAT and after any discounts, excluding shipping costs.
Shipping costs and delivery times
| Destination | Cost | Preparation | Estimated delivery |
|---|---|---|---|
| Mainland Portugal | €5.50 (free on orders ≥ €100) | 24 to 48 business hours | 2 to 4 business days |
| Mainland Spain | €5.50 (free on orders ≥ €100) | 24 to 48 business hours | 2 to 4 business days |
| Portuguese Islands and Non-Mainland Spain (Azores, Madeira, Balearic Islands, Canary Islands, Ceuta and Melilla) | €8 (free on orders ≥ €150) | 24 to 48 business hours | 2 to 4 business days |
| Rest of the European Union | €12 (free on orders ≥ €200) | 24 to 48 business hours | 2 to 4 business days |
Shipping costs do not count towards the €25 minimum order. The exact amount is shown at checkout before you pay.
Delivery times are calculated from the date of dispatch. Business days: Monday to Friday, excluding public holidays.
Pre-order products: the estimated shipping date is indicated on the product page. The preparation and delivery times are calculated from the date we receive the product.
Tracking
We will send you an email when your order has been dispatched.
Address
Please check your address before paying. If you have made a mistake, write to us as soon as possible at info@muraqqum.com.
Delivery issues
If your order is delayed or there is a problem, please contact us at info@muraqqum.com or via WhatsApp at +351 935 430 007, quoting your order number.
Taxes
Prices include VAT. There are no additional charges upon delivery in the European Union countries we serve.